12banka is fully committed to protecting your personal information. This document clearly outlines what data is collected, how it is used, and what rights you have.
Every piece of your data matters to us. We operate on six core principles.
All your personal data is stored with 256-bit SSL encryption, making it completely inaccessible to hackers or any third party.
12banka never sells your personal information to advertisers or third parties. Your data belongs to you.
Your data is used only for specific purposes — delivering services, verifying security, and fulfilling legal obligations.
You may request the deletion of your account and personal data at any time, subject to legal limitations.
We will inform you of which cookies we use. All cookies beyond essential ones are subject to your consent.
You will be notified in advance by email or on the platform before any major changes to the Privacy Policy are made — changes will never be applied without prior notice.
12banka collects certain personal information to provide you with the best possible service. This is done with full transparency — you will always know what is being collected and why.
What we collect:
We never store your password or full payment card number. Payment information is processed directly through an encrypted payment gateway.
12banka collects information in several ways — some is provided directly by you, and some is collected automatically.
Automatically collected data is used primarily to maintain site security, improve performance, and prevent fraud.
12banka uses your information only for defined, legitimate purposes. Your data will never be used for anything beyond what is necessary or relevant.
You can opt out of marketing communications at any time via your account settings or by contacting support.
12banka never sells your data. However, in specific circumstances, certain information may need to be shared with trusted partners.
Your information is never shared with advertisers, data brokers, or unrelated third parties.
All partners are required to follow strict data protection guidelines. 12banka ensures that they use any data received solely for its intended purpose.
12banka protects your data using industry-leading technology, with multiple layers of security in place.
In the event of any suspicious activity or data breach, 12banka will notify affected users within 72 hours.
12banka uses cookies on its website. Cookies are small text files stored in your browser that help the site function more effectively.
We use three types of cookies:
You can disable non-essential cookies through your browser settings, though this may limit some functionality.
12banka is strictly not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.
Age verification is mandatory at registration. If a minor has created an account using false information, notifying a parent, guardian, or our support team will result in the immediate closure of that account and deletion of all associated data.
If you believe a minor's information has been collected inadvertently, please contact [email protected] immediately.
12banka believes you should have full control over your own data. In accordance with GDPR and international data protection standards, you have the following rights:
You have the right to know what information we hold about you and to receive a copy of it.
You may request corrections to any inaccurate or outdated information.
In certain circumstances — such as closing your account — you may request the deletion of your data.
You may request that we restrict the use of your data for specific purposes.
You may request a copy of your data in a machine-readable format.
To exercise any of your rights, write to us at [email protected] (do not click directly — copy the address and send an email). We will respond within 30 days.
12banka does not retain data longer than necessary. However, certain information must be kept for a specified period due to legal obligations.
12banka may update this Privacy Policy from time to time. Users will be notified of significant changes via email or an on-platform notice.
The date of the most recent update will always be displayed at the top of this policy. Continued use of the site after a new version is published will be considered acceptance of the updated policy.
For any privacy-related questions or concerns, please contact our Data Protection team at: [email protected] (copy the address and email us — do not click directly).
This Privacy Policy was last reviewed and updated in January 2026.
| Data Type | Purpose of Use | Shared With Third Parties? | Retention Period |
|---|---|---|---|
| Name & Identity | KYC verification, account management | KYC partner only | 5 Years |
| Email & Phone | Contact & Security Notice | Not Shared | Account closure + 5 years |
| Transaction History | Payment Processing, AML Compliance | Payment Gateway | 5 Years (Legal) |
| IP & Device Information | Security & Fraud Prevention | Not Shared | 12 Months |
| Gaming Activity | Responsible Gaming Monitoring | Not Shared | Account closure + 2 years |
| KYC Documents | Identity Verification | KYC partner only | 5 Years |
| Cookie Data | Site Functionality & Analytics | Not Shared | Session – 12 Months |
Your privacy is our top priority. Register on our secure platform and enjoy 500+ games.