12banka Terms and Conditions — Complete Guide

By accessing and using 12banka's website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our platform.

These Terms and Conditions apply to all users of the 12banka platform — the same rules apply to everyone, from newly registered members to VIP players.

12banka reserves the right to amend these Terms and Conditions, in whole or in part, at any time without prior notice. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

To open an account with 12banka, the following conditions must be met:

• Applicants must be at least 18 years of age.
• All information provided during registration must be truthful and accurate.
• Each individual may only register one account.
• Online gaming must be legally permitted in your country or region.
• You must have a valid payment method registered in your own name.

After registration, 12banka may request identity verification (KYC). This may include submitting a copy of your national ID or passport. Withdrawals may be restricted until KYC is completed.

12banka offers fast and secure payment options. Deposits can be made via mobile banking, debit/credit cards, and e-wallets.

• Minimum deposit amount is BDT 300.
• Minimum withdrawal amount is BDT 500.
• Withdrawals are typically processed within 1–48 hours.
• Withdrawals are returned to the same payment method used for the deposit, where possible.
• Withdrawals to third-party bank accounts or cards are not permitted.

12banka complies with Anti-Money Laundering (AML) policies. In the case of unusual transactions, additional verification may be required and the transaction may be temporarily suspended.

12banka offers a variety of bonuses and promotions. Each bonus comes with specific terms and conditions, which are outlined in the respective offer details.

General Bonus Rules:

• Bonus balance cannot be withdrawn directly — the applicable wagering requirements must be met first.
• Welcome bonuses typically come with a 20–30x wagering requirement.
• Bonuses have a set expiry period — typically 7–30 days.
• A second bonus cannot be activated while another bonus is already active.
• Bonus use may be restricted to specific games or game categories.

12banka reserves the right to modify, suspend, or discontinue any promotion at any time. In the event of any dispute regarding bonuses, 12banka's decision shall be final.

All games on 12banka operate in accordance with internationally recognised standards. Game outcomes are determined by an RNG (Random Number Generator) that is regularly audited by independent third parties.

• Each game's rules, pay table, and RTP are available in the game's info section.
• Any round or payout resulting from a technical error will be considered void.
• In Live Casino games, the dealer's decision is final.
• If a Sports Betting event is cancelled, the stake will be refunded.

The following activities are strictly prohibited on 12banka:

• Playing games using bots, automated software, or artificial intelligence.
• Colluding or collaborating with other players to manipulate game outcomes.
• Using the platform for money laundering or any form of financial fraud.
• Creating multiple accounts to abuse bonuses.
• Deliberately exploiting technical vulnerabilities or bugs in the platform.
• Harassing other users or using abusive language.

12banka reserves the right to close or suspend accounts without prior notice in the following circumstances:

• Where evidence of a Terms & Conditions violation is found.
• Where there is suspicion of false identity or fraudulent documents.
• In the event of unusual or suspicious financial transactions.
• As directed by the regulatory authority.

You may close your account at any time by contacting our support team. Any valid remaining balance will be available for withdrawal before closure.

12banka is committed to protecting users' personal data. Our full Privacy Policy is published separately.

• Your personal information will never be sold to third parties.
• Information may be shared with authorities where required by legal obligation.
• Necessary information may be shared with our partner payment providers.

12banka firmly believes that gaming should be for entertainment only. We actively work to prevent and address problem gaming.

• Users can set their own deposit limits.
• Session time limit controls are available.
• Self-exclusion options range from 6 months to permanent exclusion.
• If signs of excessive gaming are detected, our support team will proactively reach out to offer assistance.

12banka reserves the right to update these Terms and Conditions at any time. Users will be notified of significant changes via email or an on-platform notice.

For any questions or complaints regarding the Terms & Conditions, please contact our 24/7 support team.

These Terms and Conditions were last updated in January 2026.